Email Alerts

[JeVondair]

Title: Email Alerts


Summary:  Battlemaster will begin to send email alerts to players prior to autopausing and account deletion.


Details: I've been contemplating why players leave the game and one common thing I've heard, insofar as new players, is that they never formed the habit of logging in and checking. Or even just a reminder like "You haven't logged in for a few days and your comrades need you!" or something thus. People "don't have time" or just "forget." Once their title/position/account is lost, players see no reason to return. Players should be able to manage these alerts from their account screen. These emails will of course have nifty little links right to the family page, wiki, and forum. If the referral link works, we can throw that in there too so players can quickly fwd the email out to other people.


Benefits: I forget where I read about the psychology behind impulse reminders like this, but in theory, the alerts will help new players form log-in habits and hopefully attract/retain new players.


Possible Downsides/Exploits: IDK if this has been suggested before in this way. I also don't know what kind of resources it would take to achieve this and whether expending said resources would be worthwhile against this goal.

[Anaris]

The game has always sent email alerts prior to deletionâ€"three emails, at something like 1, 2, and 3 months after last loginâ€"and once the next update goes live (today, if things aren't super-busy for me otherwise), accounts over 3 months old won't be getting deleted anyway.

[JeVondair]

Ah good! Are there also emails for paused characters? Do paused characters get deleted ever or is it just inactive families?

[Anaris]

Ah good! Are there also emails for paused characters? Do paused characters get deleted ever or is it just inactive families?

Only dead characters left unburied for 2 months get deleted. I believe there used to be some condition about being rogue and paused that caused characters to auto-delete, but that no longer happens.

There are no emails for paused characters, or for autopausing due to inactivity. I'm not sure if it's worth putting one in for that...

[Wimpie]

Only dead characters left unburied for 2 months get deleted. I believe there used to be some condition about being rogue and paused that caused characters to auto-delete, but that no longer happens.

There are no emails for paused characters, or for autopausing due to inactivity. I'm not sure if it's worth putting one in for that...

I believe a reminder e-mail before a character auto-pauses would be worth it, actually.

[Bluelake]

Well, I thought this would refer to a different kind of alert that I believe could really improve player retention: character event alerts. Pick some: participated in battle, received a duel challenge or a unique item offer, liege paused/quit, new referendum to vote in, new knight joined your region, maybe even "got letter from your /council member, liege, council member from other realms/" or "you have 13 unread letters from your realm, one of them is a private letter" (after a few days of not logging in", "realm X has declared war on your realm", stuff like that.

Does it make sense? I liked how Might and Fealty kept sending me reminders about my chars.

[Vita`]

That sounds like a new feature request suggestion.