BattleMaster Community
BattleMaster => Helpline => Topic started by: JohnSnow on October 12, 2013, 04:33:54 AM
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Hi, every time I try to access www.battlemaster.org from my laptop or desktop computerI receive the message error 504 gateway timeout. No matter what I do I can't seem to access the website.
I do not know if it is relevant but my wife and I had to leave town for a family emergency which resulted in our characters being paused for inactivity.
when we came back home was the first time that I had this problem and have not been able to play the game or access the website ever since.
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Your characters were deleted? You must have been gone for a long time. We switched servers a couple months ago. Maybe your computer is still using the old dns information.
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Yes, I was gone for 3 weeks. I'm not worried about the characters, I'm new anyhow and the family hadn't accomplished much aside from a medal or two.
What would I do about a DNS problem?
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Maybe your computer is still using the old dns information.
Not... likely, no.
What would I do about a DNS problem?
Try browsing directly to http://5.35.247.190
If that page loads, it's potentially a DNS issue, but you'll want to keep in mind that even if that page loads you wont be able to play the game from that URL. This can be resolved by modifying your DNS configuration to use a known-good DNS server (such as Google's public DNS). Googling will give you all the information you need to do that.
If the page doesn't load, you might have some kind of proxy interfering with your connection, or just bad luck. Try refreshing the page a couple of times: if issues persist after waiting a few hours/a day, you might want to talk with your ISP to figure out what's going on.
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Unfortunately that didn't work either.
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I tried this... Didn't work.
http://wiki.battlemaster.org/wiki/DNS_Solution
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Well, from what I've been able to investigate, it would appear likely they my security suite was too comprehensive and repeatedly conflicted with the servers particularly invasive identification protocol. I believe this may have lead to my IP being blocked. I'm not yet certain, as I have received no notification or warning of either the problem or the result. Maybe a mod will contact me.
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Well, from what I've been able to investigate, it would appear likely they my security suite was too comprehensive and repeatedly conflicted with the servers particularly invasive identification protocol. I believe this may have lead to my IP being blocked. I'm not yet certain, as I have received no notification or warning of either the problem or the result. Maybe a mod will contact me.
Your IP isn't blocked and I'm not sure what your security suite could be doing that would cause this behavior.
Were you able to access the site with the suite disabled? What is the suite?
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FYI the two people that replied are mods.
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Oddly enough, i just had this happen about two hours ago. And now that I've seen it again, i can recall it happening several weeks ago, too. When it happens, i can't get to the forums or the game.
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actually i am only able to access this site (or any part of battlemaster.org) from a different computer than either of mine, or if i turn the security all the way up, in which case it uses a proxy IP for identity protection. I rarely have it turned up that high.
I somewhat often have received this message, after accessing the site, while playing on my account:
"Failed Access
It seems you have attempted a character access without providing proper credentials. This attempt has been logged and denied.
For all we know, there are four possible reasons:
You may have bookmarked the wrong page, as for security reasons we can not allow you to get to your characters without identifying yourself first.
Solution: Please bookmark the login page instead and use that to access the game.
You were on the family page and didn't do anything for at least 20 minutes before you clicked the "play" link. This causes the session to time out.
Solution: Go back to the login page and log in again.
You could also be a hacker attempting to break into someone else's account. In that case, consider yourself warned. We have logged this attempt and your IP address. Any and all hacking attacks are considered cheating and will be dealt with appropriately.
Solution: Stop hacking a free webgame. Make life difficult for people who are at least paid for their wasted time.
Finally, there could be something wrong in your proxy, firewall or other security settings, with your browser, the current phase of the moon or the subatomic particle phase-state of the universal wave function as manifested in your spacetime location.
Solution: Check these things, in that order."
I had not always received that message, but when i did i usually turned off the security setting that prevent data collection, location detection, and cookie placement, etc, and i would usually get to continue playing. Occasionally, after receiving that message i would not be able to continue playing, even after turning all of the settings down, short of completely disabling my firewalls and security, which i am not really supposed to do on my network.
Due to the fact that i am only denied access to the site when using the natural IP of my desktop and laptop, i have inferred that my IP has been blocked.
Due to the security conflicts being the only known problem i have had previously (and still, even when i access from a different IP on the same network) i inferred that those conflicts are related.
Maybe there is another angle to look into? I'm looking forward to a solution.
Thank you, to the Mods, for responding so quickly.
I appreciate your time.
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Try adding battlemaster.org to your safe sites list, so that its cookies don't get deleted by your security product.
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Yes, thank you, I have since done that, but too late it seems, as 2 of my consoles can no longer connect using their natural IP. If I can some how rectify that situation, I'm confident that I can clear up the security conflicts now that I have a better idea of what they are. Before the IP problem, the conflicts were just a nuisance and I never paid them much attention.
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Your characters were deleted? You must have been gone for a long time. We switched servers a couple months ago. Maybe your computer is still using the old dns information.
Sorry, I meant to say paused. Edited.
I don't really think it's relevant though, as the only variable to weather I can access the site or not is weather I use one of 2 specific IP addresses that seem unable to access it.
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I seem to get this error periodically on mobile networks with my cell...
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I don't believe this error has anything to do with either your computer or the BattleMaster server. I believe that "Gateway Timeout" means that one of the network routers (gateways) between you and the server has failed to respond within a timely manner. So it's a network issue, nothing that you or we can actually fix.
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Cause of 504 Gateway Timeout Errors
The 504 Gateway Timeout error is an HTTP status code that means that one server did not receive a timely response from another server that it was accessing while attempting to load the web page or fill another request by the browser.
This usually means that the other server is down or not working properly.
So chances are that this is an issue with the normal route path from your ISP to the battlemaster servers. Upping your settings to include a proxy is changing the route path and correcting the issue. If this is some sort of work network, it is completely possible that the IT guys have filtered out battlemaster, and just use a poor way of doing it.
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JohnSnow, given the contents of your PM, the issue here is definitely your ridiculous security suite.
BattleMaster requires cookies, javascript, and many other things that your security suite is likely breaking that is causing the game to not function correctly for you. For example, character creation makes use of AJAX for certain information.
You will have to find and resolve the issues with that security suite yourself, or work with someone that is able to (like the vendor).
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BattleMaster uses and requires cookies to work properly. You can't play the game without them. If you are paranoid (we don't use them for any personal information or advertisement, only for running the game) you can delete them when you log out, but the session won't be set up if you don't allow us to set a cookie.
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How does he not have problems with 90% of the internet if he blocks cookies and javascript on a regular basis?
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I have fixed all security conflicts by simply trusting the site, and changing a couple settings. That was the easy part, i did that as soon as there was a bigger problem then an occasional 'failed to identify' notice.
The problem is, even with that taken care of, the only way i can access the site using my console or laptop, is by using a proxy IP. I prefer not to use the proxy IP because it causes me an alternate headache, but at this point i seem to have little choice. The laptop fails to access the site without proxy even when i am on a different network (IE public hotspot)
Oh well. I guess I can just keep doing it this way. The only real problem with it is that I can't see any maps when using proxy server setting.
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I have fixed all security conflicts by simply trusting the site, and changing a couple settings. That was the easy part, i did that as soon as there was a bigger problem then an occasional 'failed to identify' notice.
The problem is, even with that taken care of, the only way i can access the site using my console or laptop, is by using a proxy IP. I prefer not to use the proxy IP because it causes me an alternate headache, but at this point i seem to have little choice. The laptop fails to access the site without proxy even when i am on a different network (IE public hotspot)
Oh well. I guess I can just keep doing it this way. The only real problem with it is that I can't see any maps when using proxy server setting.
If it fails when you move to another network, the problem would appear to be on your machine. Since you mentioned that the proxy server is switched on via the security suite, I would suspect that there is still something that it is blocking under your current settings. The easiest way to confirm would be to switch the suite off completely and see if you can connect, but you perhaps would be unwilling to do that.
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yes, i've already done it. Most of the security is on the network, when off network i have much less, but even when i disable it completely i get no results. Two different machines, same problem. My phone on the other hand, has no problem.
Security on or off, cannot access. Setting low or medium cannot access. The only thing that changes is when i use proxy feature. IT guy showed me how to use proxy without the firewall today, so i could have the firewall completely disabled and on a public network (He said i should not do that, but could try it for test purposes). i can acess the site that way, just like i can access it on my network with firewall on, and set to proxy.. But i can't see the maps (political, dynamic, travel), as usual, when I proxy.
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Well it seems clear that that the Admins have looked into it, and determined that my best guess was incorrect. And I've tried every suggestion given. I'll have to accept the issue as unresolvable. Thank you all so much for trying anyhow.
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Sorry we can't do more. I suffered the same thing at my last job due to overzealous and under informed corporate security policies
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yeah, security is a pain. I'm certain it caused this problem in the first place.
But better new, suddenly i am cured! About 10 minutes after my last post, i attempted to look at a map with the regular security settings (neither the lowered/trusted/disabled settings, nor the proxy turned on) and viola suddenly i arrived at battlemaster.org!
I wonder if my laptop has suddenly been cured as well...
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I'm getting this error right now while trying to access anything in the battlemaster domain from my cell phone. (T-Mobile) When I turn on WiFi and user my home internet, everything works fine.
I'm the past, I have gotten this from my home internet, too. This isn't just one guys wacky security suite.
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I'm getting this error right now while trying to access anything in the battlemaster domain from my cell phone. (T-Mobile) When I turn on WiFi and user my home internet, everything works fine.
I'm the past, I have gotten this from my home internet, too. This isn't just one guys wacky security suite.
The fact that you can connect via your home internet when your mobile is down suggests that it is a larger network problem associated with your ISP. With a 504 error if the problem is the BM server then most if not everyone will be unable to connect, no matter what ISP you use to try and connect.
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I understand what it means. But it shows that the problem, whatever it is, is not just a single person. I've gotten it now with both my home internet provider, Road runner cable, and my cell provider, T-Mobile. It is possible that this is a more widespread problem. If our ever happens on my desktop, i can run some traces and see if i can figure out where the connection is breaking down.
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I'm getting this error right now while trying to access anything in the battlemaster domain from my cell phone. (T-Mobile) When I turn on WiFi and user my home internet, everything works fine.
I'm the past, I have gotten this from my home internet, too. This isn't just one guys wacky security suite.
For the record, my mobile network is also T-Mobile, and I have the same problem. It's not consistent, though; I sometimes get through, but never on the same day (or maybe at the same location) that I see the error.
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aye, i got the 504 (gateway time out) every time, consistantly, for a week. From two different computers, but not my cell. The only way around it was using a proxy server. (Many of these attemts were with no security active at all) Now suddenly, one day, i can use my desktop again to access freely.
My laptop still recieves a gateway timeout every time, going on 2 weeks now.
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Try doing a traceroute (tracert or traceroute depending on your operating system) from your computer to the battlemaster.org server.
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thanks i will try that