BattleMaster Community

BattleMaster => Helpline => Topic started by: DoctorHarte on October 18, 2017, 01:54:33 AM

Title: Password Recovery Not Working
Post by: DoctorHarte on October 18, 2017, 01:54:33 AM

This is for a friend who has recently signed up to the game and cannot remember his password. He has gone through the password recovery but reported that the account would not register the new password. He is at a loss for what to do and tempted to just quit rather than figure it out. I have prompted him not to and hence have created this topic to try to figure this out?

His family name is Eforp and he signed up in the last week.

Title: Re: Password Recovery Not Working
Post by: Wimpie on October 18, 2017, 07:59:10 AM

I will leave a note to Delvin to make sure he sees this, so he may assist.

Title: Re: Password Recovery Not Working
Post by: Anaris on October 18, 2017, 04:52:27 PM

Quote from: DoctorHarte on October 18, 2017, 01:54:33 AM

He has gone through the password recovery but reported that the account would not register the new password.

Can you clarify this, please?

Is it not letting him log in with the temporary password used for resetting, or with the new password he tried to set from the Edit Data page after successfully logging in with the temporary password?

Title: Re: Password Recovery Not Working
Post by: DoctorHarte on October 19, 2017, 01:52:05 AM

Quote from: Anaris on October 18, 2017, 04:52:27 PM

Can you clarify this, please?

Is it not letting him log in with the temporary password used for resetting, or with the new password he tried to set from the Edit Data page after successfully logging in with the temporary password?

I double-checked with him and the temporary password is not letting him log in whatsoever.