He's saying he thinks that concept makes the game less fun.
Nevertheless, that's the way it is. If you want that to change, you will need to convince Tom and/or the ZumaGM. Adding more GMs without changing the underlying concept of the NPC realm will not accomplish that goal.
NPC realms are not intended to be just like regular player-run realms. If they were, then they wouldn't be there at all.
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