Author Topic: Feedback Requested: Welcome Email Contents  (Read 11723 times)

Azerax

  • BM Dev Team
  • Mighty Duke
  • *
  • Posts: 1521
    • View Profile
Feedback Requested: Welcome Email Contents
« Topic Start: October 05, 2012, 08:45:00 PM »
Greetings all,

When a new person signs up for the game they are sent an activation email.  I'd like feedback on how to improve it.  What should we add to it?  This first email helps set the atmosphere of game and is an opportunity to reduce the new player learning curve.

Currently it is:
===
Welcome to BattleMaster,

You have just signed up successfully to the BattleMaster online game.

In order to join the game, please click on or enter this URL into the
address bar of your browser:

http://battlemaster.org/activate.php?token=xxxxx

Your login details:

E-mail:        swholmes@gmail.com
Password:        xxxxx

In order to leave the game later on, log in as when playing, then
on the first page, look for the red "Delete Account" link in
the top-right area.

(If you did not sign up to any online game, then someone used your
e-mail address to sign up. He or she may also have made a typo. If
this worries you, contact tom@battlemaster.org)
===

Cheers,
Scott



Anaris

  • Administrator
  • Exalted Emperor
  • *
  • Posts: 8525
    • View Profile
Re: Feedback Requested: Welcome Email Contents
« Reply #1: October 05, 2012, 08:49:49 PM »
Well, the first two obvious things that come to mind are links to the forum and wiki.
Timothy Collett

"The only thing you can't trade for your heart's desire...is your heart." "You are what you do.  Choose again, and change." "One of these days, someone's gonna plug you, and you're going to die saying, 'What did I say? What did I say?'"  ~ Miles Naismith Vorkosigan

egamma

  • Guest
Re: Feedback Requested: Welcome Email Contents
« Reply #2: October 06, 2012, 12:52:40 AM »
Also, a link to Battlemaster Basics

Azerax

  • BM Dev Team
  • Mighty Duke
  • *
  • Posts: 1521
    • View Profile
Re: Feedback Requested: Welcome Email Contents
« Reply #3: October 07, 2012, 05:33:19 PM »
any other thoughts?

Chenier

  • Exalted Emperor
  • ******
  • Posts: 8120
    • View Profile
Re: Feedback Requested: Welcome Email Contents
« Reply #4: October 10, 2012, 05:07:33 AM »
Details on how to delete one's account kinda send a negative vibe, don't they? He's joining the game, and we are telling him how to quit!
Dit donc camarade soleil / Ne trouves-tu ça pas plutôt con / De donner une journée pareil / À un patron

egamma

  • Guest
Re: Feedback Requested: Welcome Email Contents
« Reply #5: October 12, 2012, 06:11:36 AM »
Details on how to delete one's account kinda send a negative vibe, don't they? He's joining the game, and we are telling him how to quit!

True, but very standard for any signup email.

Eldargard

  • Noble Lord
  • ***
  • Posts: 499
    • View Profile
Re: Feedback Requested: Welcome Email Contents
« Reply #6: October 12, 2012, 06:24:10 AM »
I like having that information presented up front and clearly...

Gustav Kuriga

  • Guest
Re: Feedback Requested: Welcome Email Contents
« Reply #7: October 12, 2012, 06:06:24 PM »
True, but very standard for any signup email.

Wrong. There's usually something regarding if you got that email by mistake, but not specifically deleting ones account if you have purposely made one.

Anaris

  • Administrator
  • Exalted Emperor
  • *
  • Posts: 8525
    • View Profile
Re: Feedback Requested: Welcome Email Contents
« Reply #8: October 12, 2012, 06:21:05 PM »
Wrong. There's usually something regarding if you got that email by mistake, but not specifically deleting ones account if you have purposely made one.

I agree. I think it's quite unusual, and somewhat offputting.
Timothy Collett

"The only thing you can't trade for your heart's desire...is your heart." "You are what you do.  Choose again, and change." "One of these days, someone's gonna plug you, and you're going to die saying, 'What did I say? What did I say?'"  ~ Miles Naismith Vorkosigan

Azerax

  • BM Dev Team
  • Mighty Duke
  • *
  • Posts: 1521
    • View Profile
Re: Feedback Requested: Welcome Email Contents
« Reply #9: October 26, 2012, 04:40:16 PM »
I know we have people with excellent writing skills - someone take a crack at re-writing this using all the above input please.

loren

  • Noble Lord
  • ***
  • Posts: 454
  • I'm too old for this
    • View Profile
Re: Feedback Requested: Welcome Email Contents
« Reply #10: October 28, 2012, 06:32:37 PM »
I'll take a crack at it. I really hope we're not sending people's passwords to them as plain text in an email, that's kind of a huge no-no.

Tom

  • BM Dev Team
  • Exalted Emperor
  • *
  • Posts: 8228
    • View Profile
    • BattleMaster
Re: Feedback Requested: Welcome Email Contents
« Reply #11: October 28, 2012, 06:45:47 PM »
I'll take a crack at it. I really hope we're not sending people's passwords to them as plain text in an email, that's kind of a huge no-no.

Of course we are. How else would they know them? The initial password is randomly generated by the game.

loren

  • Noble Lord
  • ***
  • Posts: 454
  • I'm too old for this
    • View Profile
Re: Feedback Requested: Welcome Email Contents
« Reply #12: October 28, 2012, 06:49:47 PM »
Of course we are. How else would they know them? The initial password is randomly generated by the game.

Important info! Ok, I'll include something about changing their password then as well.  Do they get a copy of the password when they first register?

Penchant

  • Honourable King
  • *****
  • Posts: 3121
    • View Profile
Re: Feedback Requested: Welcome Email Contents
« Reply #13: October 28, 2012, 06:55:03 PM »
Of course we are. How else would they know them? The initial password is randomly generated by the game.
why is there initial password randomly generated vs just letting them choose it right of the start? Just seems like an unnecessary hassle.
“The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.”
― G.K. Chesterton

loren

  • Noble Lord
  • ***
  • Posts: 454
  • I'm too old for this
    • View Profile
Re: Feedback Requested: Welcome Email Contents
« Reply #14: October 28, 2012, 06:56:58 PM »
Updated text below.  Someone should decide how to sign the email, I left it as the BM community for now.


Hello {First_Name} and welcome to BattleMaster, the team-oriented browswer-based strategy and roleplaying game

In order to complete your registration, please click on or enter this URL into the address bar of your browser:

http://battlemaster.org/activate.php?token=xxxxx

We invite you to read BattleMaster Basics found on the BattleMaster wiki (http://wiki.battlemaster.org/wiki/BattleMaster_Basics).  This will help you get familiarized with game mechanics and concepts.  If you have a particular question that you cannot find an answer for on the wiki our active forum serves as an excellent venue for interacting with the BattleMaster community found at http://forum.battlemaster.org

Your login details are:
E-mail:        user@gmail.com
Password:        Password

We encourage you to change your password by clicking Edit Data on the left hand side of your screen after logging in.

If you no longer wish to maintain a BattleMaster account you can delete your information from the game's databases at any time by clicking on the red "Delete Account" link after logging in at the top-right corner of your screen.

Sincerely,
The BattleMaster Community

(If you did not sign up for an online game, then someone used your
e-mail address to sign up. He or she may also have made a typo. If
this worries you, contact tom@battlemaster.org)