@ Kaltenthal: we don't tell people that we won't unlock them no matter what. We tell them that the explanation they gave doesn't match the facts, and that if they can give a real explanation that *does* match the facts, then they may be unlocked. (So long as the explanation isn't "yeah, I was running 8 accounts".) In fact, I think Anaris unlocked two of the accounts yesterday, after the players involved gave an explanation that actually matched the data.
We don't enjoy locking multis. But we also don't enjoy having multis in the game, or the consequences to the game from having them, or the aftermath of their being cleaned out.