Best thing I have read all day! I totally agree! And I believe there are many more who agree. Even ITIL has it very well defined that you can not measure the performance of a service without signing SLA.
Make rules. And we will follow.
^ This (and Anaris post)
Logged
"Resolve to serve no more, and you are at once freed. I do not ask that you place hands upon the tyrant to topple him over, but simply that you support him no longer; then you will behold him, like a great Colossus whose pedestal has been pulled away, fall of his own weight and break in pieces."
