I see the connection. I think Tom was more interested in the parts about how people are far nastier to each other online than they ever would be in a face to face conversation. And it is definitely true; ever checked out the comment sections of most major news websites, or sports websites? They're filled with hate. I don't even know why those organizations bother to have comment sections; anything worthwhile that might ever come out of them is buried in flames because they're barely moderated. On the other hand I have found smaller sites with wonderful communities that form in the comments, and I attribute that to dedicated moderators who don't tolerate any crap. One of the websites I like the most doesn't even post your comments before someone reviews them.
