Because the link is right there on the character creation page. I didn't know it existed either until I tried creating a character, but it isn't hidden or anything. I spotted it almost as soon as I read the bottom of the page. If the new guy would have taken the time to read everything properly he would have spotted it just as easily as I did. The only way I can think of to make the link more visible is to put it at the top of the page.
Also, this isn't a huge bug from a neutral point of view. It's not a game-wide bug that screws everyone. This affects only one realm as far as I can tell, and a solution is on the very same page.
