Harassment cases are difficult, especially when the harassment is not public. Judgments are almost universally protested, resulting in big public outcries, no matter which way the decision goes.
I don't think anyone can promise anything more than "we will look into it".
One thing that will help: if you think someone is harassing you, save the messages. What I've seen happen is that someone days they are being harassed, but there's only one marginal message in the history. Well, that's just not enough, even if you claim it is only the latest in a long stream. So, save them. Copy them all into the report. If they don't all fit, say you have more, and can deliver them by email. Or send them to the Titans email address.
Given the harassment that we have seen in the not too distant past, we have to take a hard line with it. But we also have to be careful to not act rashly. We are aware that some people attempt to harass by using Titans reports.
