BattleMaster > Helpline

Deleted account

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Charles:
I feel like I know the answer to this already, but thought it would be worth asking.
I paused my account a few years back and am wondering if it is retrievable.  Family name has disappeared, it was “de Coivos”.

Anaris:
If the family is gone, it is gone. Sorry.

However, we have recently implemented a change that preserves all accounts that have existed for at least 3 months—so if you join again, play for at least 3 months, and leave, even if it takes you 5 years to come back, your account will still be there! (Unless we get such an influx of new players in that time that we have to change our minds....or the game is gone entirely!  ;D )

Vita`:
Hey, welcome back de Coivos! Missed you!

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