need help logging in

[B Haas]

Hi there,

So I just found this game today voting for another on one of those mmo list websites.
I created an account and logged in.  Did the little bit I could as a new lord then logged out.
Went to log back in and it would not let me.  Said either invalid email or password.
I have the correct email since I received the welcome to game and activate screen in the inbox of that email.
I tried password 3 times and got same error message 3 times.  Which is weird since I always use same password in all the hundreds of games I play over the years.  Yes lots and lots of grey hairs.
So I hit reset password and get an inbox message for new password.
Now I type in email again and I copy and paste the new random generated password I got from password reset.
Still gives me the same error message either no player exists or incorrect password.
I have tried this three times now again.
So I am scratching my head what to do now???
I can not even request new password reset since it has not been 24 hours.

[Anaris]

Greetings, and welcome!

We are currently in the middle of a transition from one server to another, so it is possible that there are some glitches in the signup process at present. If you can send me the email address you used to register with (by PM if you are concerned about privacy), I should be able to reset your password manually and double-check that there's nothing weird going on with your account.

[B Haas]

sent private mail thanks.