When I was there, all the steps were visible, but past the realm selection, the text indicated that I needed to pick a realm first. There was also a graphic at the bottom that was broken that looked like it was trying to format my new character, but was not displaying the information in the boxes I'd entered.
That is an indication that JavaScript was not working. It is required for the new character creation process.
If this was a computer lab, the browsers may have been set up with some unnecessarily strict security policy that blocks the JavaScript necessary to run the character creation page.
