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You are talking about the new account page?What's the sorting filter you use?
Yea, family page seems to revert back to the new one by default (what can I say, I do like the simplicity of the old), and also seems to switch characters around (which is confusing, and further pushing me back to clicking for the old page).
Somewhat related: How do you access these filters for the character page? For some reason I can only see four characters and only the pairs that are on the same islands(noble-advy duos), but I can't see my other two unless I go into the old page and play them, but then it swaps that island pair into the page instead. Then on the old page it doesn't show the play/quickplay pause delete options for my one character.
It seems you have attempted to access a character that is not available for playing at this time, probably through a direct link, maybe a bookmark or browser history. Please go through the family page to access your characters.The reason for the character's unavailability, if any, is: "".