Tops:
-A fantastic, unique world with a persistent history
-Enough different classes and realm roles to allow gameplay to be different for everyone if they choose it to be
-Roleplaying adds huge depth to the game and can be a lot of fun
-Devs working hard on fixing problems or implementing new features (I know it comes with its fair share of bugs but its to be expected and I dont mind)
Flops:
-OOC often plays way more of a role in things then it ever should in some places. I witnessed my own personal worst of it not that long ago in the Far East (some of it only suspected, some of it reported) and I know it happens elsewhere even if I havent experienced it directly.
-Someone mentioned earlier that claims often make no sense or arent taken seriously. I wouldnt mind seeing it reworked a bit
I know there are a few other issues I have, but I cant think of them at the moment! So maybe they arent so important after all.