Tops:
* I can play when I want and as much as I want.
* Complex negotiation and compromise.
* Continuous development.
Flops:
* Cliques that bar new players (to the game or realm) from having characters advance much.
* It is too difficult for an army to travel far (equipment/morale/gold).
* The election system should use score or approval voting. The current elections result in too many cases of vote splitting.
And Bankers got totally nerfed!