I'm not sure if anyone has asked thus far... but Tom - what is the current volume of Titan complaints? Are we talking one a week or several a day? Median time to resolution? I'm not sure that everyone understands the workload here and that's why suggestions that would increase the bureaucracy and workload of the volunteers continues to surface.
Regardless, this is a very interesting discussion and vital to the game's future. I didn't see this topic until today, so perhaps this is newsworthy and should be posted to the login page so that all players have a chance to contribute?