Author Topic: My Account was deleted last night.  (Read 6205 times)

Telamon

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My Account was deleted last night.
« Topic Start: July 19, 2013, 04:59:22 PM »
I tried to log on this morning and it's as if my account deleted itself or something. I remember logging on yesterday afternoon and everything was fine, but now i've lost everything. I have no idea how this happened.  :'(

Is there any possible way to retrieve my account? If it's gone, i'm done with this game.
Lewis Therin (Phantaria) – Lanfear (Fronen) – Ishmael (Adventurer/Phantaria)

egamma

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Re: My Account was deleted last night.
« Reply #1: July 20, 2013, 10:09:54 PM »
Is this your war islands account or your battlemaster account? This is the War Islands forum (see the top where it says BM:WI)?

Sarwell

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Re: My Account was deleted last night.
« Reply #2: July 20, 2013, 10:22:17 PM »
Is this your war islands account or your battlemaster account? This is the War Islands forum (see the top where it says BM:WI)?
As someone who played with him frequently until his account was deleted, I can say that it was his main BM account. I think he's confused. And this should thus be moved to one of the upper boards.
Sarwell Family - Alna (Phantaria), Rosnan (Ohnar West), Julian (Strombran)
New female characters start with an extra 10% skill in cooking and in cleaning.

Telamon

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My Account was deleted
« Reply #3: July 21, 2013, 05:43:52 PM »
I tried to log on the other morning morning and it's as if my account deleted itself or something. I remember logging on shortly before then in the afternoon and everything was fine, but now i've lost everything. I have no idea how this happened.   

Is there any possible way to retrieve my account? If it's gone, i'm done with this game.
Lewis Therin (Phantaria) – Lanfear (Fronen) – Ishmael (Adventurer/Phantaria)

Vita`

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Re: My Account was deleted
« Reply #4: July 21, 2013, 06:06:11 PM »
I don't see your character either. :(

It is the weekend, so responses a bit slower than usual. What do you think happened? Deleting an account is not something that is done accidentally. And admins never just delete an account. They lock it first and wait for it to auto-delete after a certain time period. Could it be that someone got onto your account on your computer and deleted it?

As far as account recovery, I'll let Tom or Tim answer that one.

Anaris

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Re: My Account was deleted
« Reply #5: July 21, 2013, 08:20:03 PM »
Well, according to the records I can see, your account was deleted by the normal means (ie, the game thinks you logged in and deleted your own account) approximately 2 days and 15 hours ago.

We do have backups, and it may be possible to recover your account. However, it's not something we have any automated tools for, and I can't promise to be able to get everything right the first time.
Timothy Collett

"The only thing you can't trade for your heart's desire...is your heart." "You are what you do.  Choose again, and change." "One of these days, someone's gonna plug you, and you're going to die saying, 'What did I say? What did I say?'"  ~ Miles Naismith Vorkosigan

Velax

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Re: My Account was deleted
« Reply #6: July 22, 2013, 03:49:29 AM »
I can't promise to be able to get everything right the first time.

"Are you sure you had that 3,000,000 gold when the account was deleted?"

"Of course I did! What, doesn't everyone?"

Perth

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Re: My Account was deleted last night.
« Reply #7: July 22, 2013, 07:22:05 PM »
We were pretty surprised when you deleted. Everyone in realm got the message that you deleted your own account.
"A tale is but half told when only one person tells it." - The Saga of Grettir the Strong
- Current: Kemen (D'hara) - Past: Kerwin (Eston), Kale (Phantaria, Terran, Melodia)

Sarwell

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Re: My Account was deleted last night.
« Reply #8: July 22, 2013, 07:26:57 PM »
We were pretty surprised when you deleted. Everyone in realm got the message that you deleted your own account.
Unfortunately, you're unemployed now.
Sarwell Family - Alna (Phantaria), Rosnan (Ohnar West), Julian (Strombran)
New female characters start with an extra 10% skill in cooking and in cleaning.

Vita`

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Re: My Account was deleted last night.
« Reply #9: July 22, 2013, 07:50:13 PM »
Egamma: There's already a thread that answered these issues in the Helpline forum. :)

egamma

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Re: My Account was deleted last night.
« Reply #10: July 23, 2013, 03:47:26 PM »
Egamma: There's already a thread that answered these issues in the Helpline forum. :)

You mean this thread?

(I moved and merged them)

Vita`

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Re: My Account was deleted last night.
« Reply #11: July 23, 2013, 04:39:25 PM »
Ah, I saw the moving, but missed the merging. Carry on, unappreciated moderator! (thanks)

Telamon

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Re: My Account was deleted last night.
« Reply #12: July 23, 2013, 06:36:06 PM »
Well, i certainly do not remember deleting my own account. I would like to request it's restoration, if possible.
Lewis Therin (Phantaria) – Lanfear (Fronen) – Ishmael (Adventurer/Phantaria)

Perth

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Re: My Account was deleted last night.
« Reply #13: July 23, 2013, 07:52:16 PM »
Well, i certainly do not remember deleting my own account. I would like to request it's restoration, if possible.

Yes, please.

We would like to have you back. There were comments of regret for losing such an active and contributing player all around the realm when you left.
"A tale is but half told when only one person tells it." - The Saga of Grettir the Strong
- Current: Kemen (D'hara) - Past: Kerwin (Eston), Kale (Phantaria, Terran, Melodia)

Telamon

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Re: My Account was deleted last night.
« Reply #14: July 23, 2013, 11:06:28 PM »
Thanks, Perth. I'm really sorry this had to happen at such a crucial time.

I really really hope i can restore my account!
Lewis Therin (Phantaria) – Lanfear (Fronen) – Ishmael (Adventurer/Phantaria)